Terms and Conditions

Version in force as of 3 August 2026 — Version 1.0.
Last substantive revision: 3 August 2026. These Terms cancel and replace any previous version of the Profitroomshop Terms and Conditions published before this date.

1. Definitions and scope

These Terms and Conditions (hereinafter the "Terms") govern the entire contractual relationship between Profitroomshop d.o.o., a company incorporated under the laws of Montenegro, registered with the Central Registry of Commercial Entities of Montenegro under number CRPS 4-0074615/3, PIB 04567892, whose registered office is located at ul. Vasa Raičkovića 66, 81000 Podgorica, Crna Gora, represented by its director Nikola Popović (hereinafter "Profitroomshop", "we", "us", "our" or the "Seller") on one part, and any natural or legal person, whether acting as a consumer or in a professional capacity, who orders, purchases or uses any module or extension distributed through the online store accessible at https://profitroomshop.org (hereinafter the "Customer", the "Buyer" or "you") on the other part.

The term "Product" or "Module" means any software extension, add-on module, API connector, migration script, analytical dashboard or any other software solution offered in the Profitroomshop catalogue and intended to be connected to an active Profitroom platform account belonging to the Customer. The term "Order" means the act by which the Customer validates a shopping cart on profitroomshop.org and confirms acceptance of these Terms. The term "Store" means the e-commerce interface accessible at profitroomshop.org.

Placing and validating an Order in the Store constitutes full and unreserved acceptance of these Terms and expresses the Customer's informed consent to the provisions that follow. The Customer acknowledges having read the Terms before validating the Order and having the full legal capacity to enter into contracts under the law applicable to them.

2. Independent nature of Profitroomshop

Profitroomshop d.o.o. is an independent undertaking. Profitroomshop is not affiliated with, sponsored by, endorsed by, mandated by or operated by Profitroom sp. z o.o. or any of its group companies. Profitroom trademarks, product names, logos and associated graphic elements remain the exclusive property of their respective holders. Any reference to Profitroom in the Profitroomshop catalogue is made for purely descriptive purposes, solely to indicate the technical compatibility of our Modules with the Profitroom booking engine and channel manager, and shall never be construed as a claim of partnership, affiliation or endorsement.

The Customer acknowledges that use of Profitroomshop Modules requires an active Profitroom account, subscribed to directly with Profitroom or an authorised reseller, and paid separately to that provider. Profitroomshop does not receive any commission, fee or revenue share from Profitroom, and vice versa.

3. Order process and formation of the contract

The order process on the Store operates as follows: (i) the Customer selects the Modules they wish to acquire and adds them to the shopping cart; (ii) the Customer validates the cart and enters billing details, including email address and, where applicable, an EU VAT identification number for B2B orders; (iii) the Customer ticks the acceptance box for these Terms, the Privacy Policy and the Refund Policy; (iv) the Customer confirms the Order by clicking "Confirm order — Pay by link". The contract is formed at the moment Profitroomshop receives confirmation of the Order and confirmation of payment through the payment link sent by email.

A confirmation email summarising the Order, including the list of Modules ordered, unit prices, applicable VAT rates and total amount, is sent to the Customer within five minutes of Order validation. The Customer must retain this email as proof of contract. If it is not received, the Customer has seven days to report the incident to support@profitroomshop.org.

4. Prices, taxes and payment

Prices displayed in the Store are expressed in euros (EUR), exclusive of VAT for B2B orders accompanied by a valid EU VAT number, or inclusive of VAT for B2C orders and B2B orders without a valid VAT number. EU VAT invoicing follows the One Stop Shop (OSS) regime pursuant to Directive 2006/112/EC and its amending acts, and Profitroomshop provides a consolidated monthly VAT export to its accountants. For customers established outside the European Union, no VAT is charged unless mandatory local rules require otherwise.

Payment is made through a secure payment link sent by email to the Customer within five minutes of Order validation. The payment link is valid for seventy-two hours. Failing settlement within that period, the Order is deemed cancelled without further formality and the cart is released. Accepted payment methods are: credit card (Visa, Mastercard) and SEPA credit transfer. Recurring SEPA direct debit (SDD) is available on written request for monthly subscription Modules.

Modules billed monthly are invoiced in advance, on the anniversary day of initial activation. The Customer may update the payment method at any time from the Client Area. If a charge fails, a retry is attempted at D+3 and D+7. After three consecutive failures, access to the affected Module is suspended, and the Customer has thirty days to bring the account current before final closure.

5. Delivery, activation and term

Delivery of Profitroomshop Modules is digital and instantaneous: as soon as payment is confirmed, an access link to the Client Area is sent by email to the address provided during the Order. The Customer activates each Module by entering their Profitroom API credentials from the Client Area. Effective activation on the Profitroom account depends on the availability of the Customer's own Profitroom platform and is therefore not guaranteed by Profitroomshop within a specific timeframe.

Monthly subscription Modules are supplied for an indefinite term, terminable at any time by the Customer from the Client Area, taking effect at the end of the current billing month. No notice period or reason is required. Modules invoiced as one-off licences (for example the Profitroom Import Extension at €199) are delivered once and do not give rise to a recurring subscription. The technical warranty attached to these one-off licences is twelve months from delivery.

6. Right of withdrawal

In accordance with Montenegrin consumer protection law (Zakon o zaštiti potrošača) and European Directive 2011/83/EU on consumer rights, Customers acting as consumers, to the exclusion of professionals, have a fourteen-day cooling-off period from the conclusion of the contract to withdraw, without stating any reason and without paying any penalty. This right is exercised by any unambiguous statement addressed to support@profitroomshop.org, mentioning the order reference. A model withdrawal form is available on request.

The Customer expressly acknowledges that, by exception, the right of withdrawal does not apply to Modules whose performance has begun with the Customer's prior express consent and for which the Customer has expressly waived that right. Consequently, if the Customer activates a Module by entering Profitroom API credentials within the fourteen-day period, that activation constitutes express waiver of the right of withdrawal for the Module concerned, in accordance with Article 16(m) of Directive 2011/83/EU.

For B2B orders (professional Customer identified by an EU VAT number or business registration number), no statutory right of withdrawal applies. Professional Customers may nonetheless benefit from the voluntary Refund Policy described at /refund.

7. Customer obligations

The Customer undertakes to: (i) provide accurate, complete and up-to-date information at the time of the Order, in particular email address, billing address and VAT number where applicable; (ii) maintain an active Profitroom account compatible with the Modules ordered, and bear all costs associated with that account; (iii) protect the confidentiality of the Profitroom API key and the Profitroomshop access link; (iv) not resell, sublicense or distribute the Modules to third parties without Profitroomshop's prior written consent; (v) refrain from using the Modules for unlawful purposes, including money laundering, payment card fraud, counterfeiting or any purpose contrary to public order; (vi) comply with the laws applicable to the Customer's hospitality business, in particular the GDPR, applicable hotel-industry regulations, guest registration duties and tourist tax reporting.

8. Intellectual property

All elements composing the Profitroomshop Modules — source code, compiled code, graphic interfaces, texts, images, sounds, trademarks, logos, databases, structures and formats — are and remain the exclusive property of Profitroomshop d.o.o. or its partners and licensors. Any reproduction, representation, modification, publication, adaptation, extraction, reuse or transmission, in whole or in part, by any means whatsoever, is strictly prohibited without Profitroomshop's prior written authorisation, under penalty of the sanctions provided for by national and international intellectual property law.

The Customer benefits, for the duration of the subscription, from a personal, non-exclusive, non-assignable and non-transferable right of use in respect of the Modules acquired, strictly limited to the number of Profitroom accounts declared at the time of the Order. Any use beyond that scope requires an additional licence, the price of which is available on request at sales@profitroomshop.org.

9. Liability and warranties

Profitroomshop undertakes to deliver Modules that conform to the descriptions published in the Store and to apply all reasonable means to ensure their proper operation. However, Profitroomshop provides no warranty as to the continuity, security or completeness of data synchronised with Profitroom, in so far as these elements depend in part on the Profitroom API, which Profitroomshop does not control.

Profitroomshop's liability is expressly limited, to the fullest extent permitted by the applicable law, to direct, material, foreseeable and demonstrable damages and shall in no event exceed the total amount actually collected from the Customer for the Module or Modules concerned during the twelve months preceding the event giving rise to the claim. Indirect, immaterial or consequential damages are expressly excluded, including loss of revenue, loss of clientele, loss of data not attributable to Profitroomshop, damage to image or reputation, or any other indirect financial consequence.

10. Modification, suspension and termination

Profitroomshop reserves the right to modify these Terms at any time. New Terms apply to Orders placed on or after their publication date in the Store. The Terms in force on the date of the Order continue to apply to the contract already formed, save for any mandatory contrary provision of immediate effect.

The Customer may terminate the subscription at any time from the Client Area. Termination takes effect at the end of the current billing month; no pro-rata refund is issued, except in case of termination for material breach attributable to Profitroomshop, duly evidenced in writing. Profitroomshop reserves the right to suspend or terminate a Customer account for material breach of the Terms, in particular payment fraud, unlawful use of a Module or attempted unauthorised access to a third-party Profitroom API.

11. Governing law and jurisdiction

These Terms and the contract concluded between Profitroomshop and the Customer are governed by the laws of Montenegro, in particular the Zakon o obligacionim odnosima (Code of Obligations), the Zakon o elektronskoj trgovini (Electronic Commerce Act), the Zakon o zaštiti potrošača (Consumer Protection Act) and the Zakon o zaštiti podataka o ličnosti (Personal Data Protection Act). The General Data Protection Regulation (GDPR, EU 2016/679) additionally applies to all personal data concerned.

Any dispute arising from the performance or interpretation of these Terms shall be subject to the exclusive jurisdiction of the Osnovni sud u Podgorici (Basic Court of Podgorica, Montenegro), save for any mandatory contrary provision of the national law of a consumer Customer. Before initiating any judicial proceedings, the parties agree to seek an amicable settlement, in particular through the European online dispute resolution platform accessible at ec.europa.eu/consumers/odr.

12. Contact details

Profitroomshop d.o.o.
ul. Vasa Raičkovića 66, 81000 Podgorica, Crna Gora
Director: Nikola Popović
Phone: +382 20 852 964
Email: support@profitroomshop.org
PIB: 04567892 — CRPS: 4-0074615/3
IBAN: ME25 505 0000 0145 6789 01
Supervisory authority: Agencija za zaštitu ličnih podataka (AZLP), Reg-No. 05-030/26-2148.

Version 1.0 — published 3 August 2026. Next scheduled review: 3 February 2027.